Privacy Policy

Introduction

Qywell is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you consent to the practices described in this policy.

Information We Collect

Personal Information

When you contact us or use our services, we may collect:

Name and contact details (email address, phone number, postal address)
Enquiry details and correspondence
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on our site
Referring website addresses
Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use your personal information for the following purposes:

To respond to your enquiries and provide customer support
To process and fulfill your requests
To send you information about our products and services (with your consent)
To improve our website and services
To comply with legal obligations
To protect our rights and prevent fraud

Legal Basis for Processing

We process your personal data based on:

Your consent (which you can withdraw at any time)
Performance of a contract with you
Compliance with legal obligations
Our legitimate interests in operating and improving our business

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers who assist us in operating our website and business
Professional advisers (lawyers, accountants, auditors)
Law enforcement or regulatory authorities when required by law

All third parties are required to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Under UK GDPR, you have the following rights:

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (right to be forgotten)
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Qywell

12 Charles Street

Cardiff CF10 2GA

United Kingdom

Phone: +44 29 2034 7825

Email: [email protected]